Kia Ora

Our Core Values and Principles

At the heart of our practice lies a commitment to values and principles that guide us every day in the work we do. These principles help shape our approach to supporting Tangata Whaikaha (people with disabilities), their whānau, and our broader community. Each of these values plays a vital role in ensuring we provide the best care and support possible.

Aroha: Compassion and Unconditional Care

Aroha represents the compassion, love, and unconditional support we extend to every individual we work with. It embodies our deep commitment to providing care that is not just professional but also grounded in empathy and understanding. We aim to offer a nurturing environment where everyone feels valued, respected, and cared for.

Pono: Honesty and Transparency

Pono emphasizes the importance of honesty and transparency in all our dealings. We believe that clear communication is crucial for building trust and maintaining strong relationships with the people we support and their whānau. By being open and truthful, we ensure that our actions align with our words, fostering a sense of security and confidence in our services.

Manaakitanga: Hospitality

Manaakitanga reflects our dedication to treating everyone with kindness, generosity, and respect. We strive to create a welcoming atmosphere where individuals feel comfortable and cared for. It is not just about providing support but about creating a space where everyone’s dignity is upheld and where the well-being of the whole person is a priority.

Whakaute: Respect for Self, Others, and Property

Respect is fundamental to all of our interactions. Whakaute means respecting the individual as well as their whānau, culture, and environment. We encourage and uphold mutual respect in every aspect of our practice, ensuring that people are treated with the dignity they deserve, and their personal space and property are always valued.

Whakawhanaungatanga: Building Healthy Relationships

Whakawhanaungatanga speaks to our commitment to building and maintaining strong, supportive, and healthy relationships. We focus on fostering connections not only between our Kaimahi (support workers) and the people they support, but also within the wider community. We believe that strong relationships are key to empowering people and supporting their overall well-being.

Tika: Accountability and Correcting the Wrong

Tika is about doing what is right, being accountable for our actions, and ensuring we learn from our mistakes. We strive to create an environment where everyone is held to high standards of integrity, and where we can take responsibility for our actions and make things right when necessary. This helps to foster a culture of continuous improvement and personal growth.

Tauritetanga: Equality for All

Tauritetanga represents our commitment to equality. We believe that everyone, regardless of their background, should have equal opportunities to thrive and succeed. We actively work to ensure that our services are accessible to all, providing support that is fair, just, and respectful of the diverse needs of the people we serve.

Mana Motuhake: The Right to Self-Governance

Mana Motuhake affirms the right of every individual to self-governance and autonomy. We respect the choices and decisions of those we support, empowering them to lead their lives in ways that align with their values and aspirations. This principle reinforces our person-centered approach, ensuring that the voice of the Tangata Whaikaha is always at the forefront of their care plan.

Wairuatanga: Nurturing Spirituality

Wairuatanga is the nurturing of an individual’s spirituality, whatever form it may take. We recognize that spiritual well-being is an important aspect of overall health, and we seek to support people in a way that respects and affirms their spiritual beliefs, practices, and needs. This holistic approach ensures that all aspects of a person’s well-being are considered.

Te Tiriti o Waitangi: Partnership, Protection, and Participation

We are guided by the principles of Te Tiriti o Waitangi (the Treaty of Waitangi), which are central to our practice. These principles—Partnership, Protection, and Participation—underpin our commitment to working alongside Māori whānau and communities in a way that honours their cultural values and rights. We actively collaborate, ensuring that Māori have a voice in decisions that affect them and their whānau.

Our Approach to Quality Care

Our approach is driven by a strong commitment to delivering high-quality care and support. This is reflected in the way we work with Tangata Whaikaha and their whānau, ensuring that our services are always of the highest standard.

Highly Qualified and Experienced Team

All of our Kaimahi are English first-language speakers, most hold a current Level 4 Health and Well-being qualification, and have at least two years of proven experience in the disability sector. This combination of qualifications and experience ensures that the care we provide is knowledgeable, professional, and grounded in best practices. Our team is made up of over 30 dedicated staff who are not only skilled but also passionate about their work.

Person-Centered Approach

Each of our Kaimahi is carefully matched with Tangata Whaikaha and their whānau, ensuring that we provide the most appropriate and effective support. Our person-centered approach focuses on the unique needs of each individual, with the goal of enhancing their health and well-being. We believe that everyone deserves care that is tailored to them, ensuring they are at the center of all decisions and actions.

Quality Over Quantity

We are committed to quality, not quantity. To maintain high standards of care, we limit the number of people each Kaimahi supports to no more than four Tangata Whaikaha at a time. This allows our staff to give the time, attention, and personalized care that each individual needs, rather than spreading themselves too thin. This commitment to quality ensures that every person we support receives the best possible care.

Our Commitment to Inclusivity

We are proud to serve and support all whānau, regardless of age, ethnicity, culture, sexual orientation, gender identity, background, or any past experiences. Our practice is rooted in inclusivity, and we are committed to offering support that is non-discriminatory and respectful of everyone’s identity.

Government-Funded Services

Our services are fully funded by the government, which means that there are no personal costs for individuals or their whānau. We also assist with all of the funding application requirements, making it easier for those in need to access the care and support they deserve. This ensures that our services are accessible to all, regardless of financial circumstance.